What happens out of normal working hours?

NHS 111

If you need medical help fast, but it is not life threatening – call 111

What is 111?

If you need medical help fast but it’s not a life-threatening situation, you can now call the new NHS 111 number. When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse. If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter. You can call 111 any time of the day. The call is free, from landlines and mobiles.

When do I use it?

You should only call 999 in an emergency – for example, when someone’s life is at risk or someone is seriously injured or critically ill. Call 111 if you need medical help fast, but it’s not life-threatening – for example, if you:

  • think you need to go to hospital
  • don’t know who to call for medical help
  • don’t have a GP to call
  • need medical advice or reassurance about what to do next

For health needs that are not urgent, you should call your GP. If a health professional has given you a number to call for a particular condition, you should continue to use that number.

Who can use it?

The NHS 111 number is currently only available in certain areas of England. If you’re outside of these areas, you should call NHS Direct on 0845 4647.

More information

For more information on where the NHS 111 service is available or to get this leaflet in other languages, visit www.nhs.uk/111

Care UK

We are the UK’s largest independent provider of health and social care. We’re a diverse team with one thing in common… we love what we do.

For further information please click on the link below:

www.careuk.com

NHS Choices – Emergency and Urgent Care Services

Emergency and urgent care services include:

  • Accident and Emergency Department
  • Major Trauma Services
  • NHS 111
  • Minor Injuries Unit
  • Walk in Centres

For further information please click on the link below:

www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/AE.aspx